🛡️ Support Center

Contact Us

Email Support:

support@berta.one

Response Time:

  • Free version: 3-5 business days
  • Premium version: Within 48 hours

Bulk Licenses:

Schools, organizations, or families needing multiple licenses? Contact us for competitive bulk pricing and custom quotations.

Frequently Asked Questions

Which browsers are supported?

The extension installs in Chromium-based browsers — Chrome, Edge, Brave, Opera, and similar — on Chromebook, Windows, Mac, or Linux. Optional pages like the parent activity monitor are normal websites: open them in Safari, Firefox, Chrome, or any modern browser on your phone; no extension on your phone is required.

How do I install the extension?

See our Setup Guide for detailed installation instructions (Chrome Web Store or developer mode).

My license key isn't working

Make sure you're entering the key exactly as received (format: XXXX-XXXX-XXXX-XXXX). Check your internet connection. Contact support if issues persist.

Can I use it on multiple devices?

Premium license works on up to 3 devices. Free version works on one device.

Need bulk licenses for school or organization?

We offer competitive bulk pricing for schools, organizations, or families needing more than 3 devices. Contact us at support@berta.one with your requirements for a custom quotation.

Can I get a refund on Premium?

No. Premium is an annual subscription paid through Stripe; fees are non-refundable. Use the free Chrome Web Store version first to test. You can cancel renewal anytime in Stripe and keep access until the end of the paid period.

The extension isn't blocking sites

Check that the extension is enabled, sites are in blocked list, and you've saved configuration. See troubleshooting guide.

Resources

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Chrome Parental Control is a product of Rondanini Publishing™.