🛡️ Support Center

Contact Us

Email Support:

support@chromeparental.berta.one

Response Time:

  • Free version: 3-5 business days
  • Premium version: Within 48 hours

Bulk Licenses:

Schools, organizations, or families needing multiple licenses? Contact us for competitive bulk pricing and custom quotations.

Frequently Asked Questions

How do I install the extension?

See our Setup Guide for detailed installation instructions.

My license key isn't working

Make sure you're entering the key exactly as received (format: XXXX-XXXX-XXXX-XXXX). Check your internet connection. Contact support if issues persist.

Can I use it on multiple devices?

Premium license works on up to 3 devices. Free version works on one device.

Need bulk licenses for school or organization?

We offer competitive bulk pricing for schools, organizations, or families needing more than 3 devices. Contact us at support@chromeparental.berta.one with your requirements for a custom quotation.

How do I get a refund?

Contact support within 14 days of purchase. Refunds are processed within 7 business days.

The extension isn't blocking sites

Check that the extension is enabled, sites are in blocked list, and you've saved configuration. See troubleshooting guide.

Resources